total quality management
noun[U]
MANAGEMENT,PRODUCTIONukus(abbreviationTQM)theinvolvementof all of a company'smanagersandemployeesin makingsurethatitsproductsandservicesare all of a highstandardandexactlyasdesigned:
They areintroducingnewprogramsforimprovements,similarto thetotalqualitymanagement(TQM)approachesofprecedingdecades.
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quality management
six sigma