computer telephony integration
noun[U]
ukus(abbreviationCTI)IT,COMMUNICATIONS
asystemthat usescomputerstocontrolphoneservicessuch as makingphonecalls,showingthephonenumberortimeof acall, orsavingorrecordingspokenmessages:
Computertelephonyintegrationsystemsprovideoperatorswith theabilitytohandleagreatervolumeofcalls.