branch manager
noun[C]
ukusBANKING,COMMERCE
apersonwho isresponsiblefor alocalofficeof alargecompanysuch as abank:
Owners ofsmallbusinessessay they are morecomfortabledealingwiththeirbranchmanagerthan with adowntownlender.
If themattercannot beresolvedby thebranchstaff, you shouldasktoseethebranchmanager.