call routing
noun[U]
ukusCOMMUNICATIONS
afeatureof aphonesystemwhichallowsacustomertocallonenumberand beconnectedto anyphonewithin thesystem:
Thecompanyhasaddedadvancedfeaturessuch ascallrouting,speechrecognition, andinteractivevoiceresponse.
Examplesofcall routing
call routing
Callroutingand forwarding automatically passes inbound phone calls to a specific location, department, agent, or group of agents based on various criteria.
From
This example is from Wikipedia and may be reused under a CC BY-SA license.
Wikipedia
This example is from Wikipedia and may be reused under a CC BY-SA license.Version 7 is considered by experts to be a milestone in management ofcallroutingconfiguration.
FromThis example is from Wikipedia and may be reused under a CC BY-SA license.
Wikipedia
This example is from Wikipedia and may be reused under a CC BY-SA license.This rating is subject to some debate given the complexity ofcallroutingcreated by number portability.
FromThis example is from Wikipedia and may be reused under a CC BY-SA license.
Wikipedia
This example is from Wikipedia and may be reused under a CC BY-SA license.It also provides resources needed to efficiently serve a mobile subscriber such as registration, authentication, location updating andcallrouting.
FromThis example is from Wikipedia and may be reused under a CC BY-SA license.
Wikipedia
This example is from Wikipedia and may be reused under a CC BY-SA license.They currently have two main applications, least costcallroutingfor roaming mobile calls and machine to machine.
FromThis example is from Wikipedia and may be reused under a CC BY-SA license.
Wikipedia
This example is from Wikipedia and may be reused under a CC BY-SA license.This makes telephonecallroutingmuch more scalable.
FromThis example is from Wikipedia and may be reused under a CC BY-SA license.
Wikipedia
This example is from Wikipedia and may be reused under a CC BY-SA license.Compared to the fully deployed system, the bootstrap system will only cover a subset of the realcallroutingdestinations.
From theCambridge English Corpus
Dialogue interactions are also standardized (at least for typicalcallroutingapplications) in a subdialogue library that can be simply customized with the application-specific prompts and parameters.
From theCambridge English Corpus
This will focus not only oncallrouting, but more importantly on call resolution.
From the
Hansard archive
Example from the Hansard archive. Contains Parliamentary information licensed under theOpen Parliament Licence v3.0
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