goodwill payment
noun[C]
ukusCOMMERCE
apaymentmade by acompanyto acustomerwho hasexperiencedaproblemwithitsproductsinordertotrytokeepthecustomer:
Although theinsurancefirmrefusedtopayherclaim, they didofferher agoodwillpaymentof £5,000.
ACCOUNTING
apaymentmade by someonebuyingabusinessfor things that cannot bedirectlymeasured, forexample,customers'loyalty
See also
ex-gratia