citizen's charter
noun[C]
GOVERNMENTukusin the UK and othercountries, anofficialstatementof thequalityofservicecitizensshouldexpectfromtheirlocalandnationalgovernments:
Thestategovernmenthasannouncedtheintroductionof a citizen'schartertopromotetheconceptofgovernmentaccountability.