critical incident method
noun[C]
ukus(alsocritical incidents method);(alsocritical incident technique)HR,MANAGEMENT
amethodforimprovingan employee'sperformanceby writing down andexaminingexamplesof what they didparticularlywell orbadlyand how itaffectedtheirwork:
Apersonusing thecriticalincidentmethodmustdescribeabehaviorinretrospect, or after thefact,ratherthan as theactivityunfolds.